How do I join Shopify?

Looking to contact Shopify for information, for a project or to solve a problem with the Shopify e-commerce solution? So how to contact shopify company as quickly as possible ?

Let's see together the ways to communicate with Shopify.

TLDR: How do I join Shopify?

There are several ways to get in touch with Shopify or the Shopify ecosystem. Here they are summarized below if you do not have time to read the entire article. 

• Contact Shopify support using the contact form
• Contact a Shopify Partner agency
• Contact a Shopify freelancer
• Use forums 
• Use the Shopify Discord
• Use Twitter to contact Shopify 
• Contact your Shopify Plus account manager

Go through a Shopify partner agency

It is certainly the fastest solution for get an answer about Shopify, solve development or turnover problems or if you are looking for someone experienced on Shopify .

Shopify's technical support is indeed provided primarily by ecosystem partners such as Shopify agencies.

Agencies and freelancers certified by Shopify, such as our Pikka Agency, are part of the Shopify ecosystem to provide a significant part of technical support to customers.

It is obviously a job to be remunerated, understand paying, but it is the only way to personalize your site, to correct bugs following the addition of applications, to improve the speed of the site, to optimize the referencing or otherwise. 

Of course, most of Shopify web agencies, in Bordeaux or elsewhere, have telephone support and can usually answer you if you have a few questions about the solution, or offer training if the need arises. 

The experts Shopify are the first line to contact in the event of a problem with Shopify and if you do not yet have an agency that accompanies your E-commerce store, then take advantage of this and contact Pikka to obtain a quote for support or TMA Shopify adapted to your needs. your needs: 01 84 25 92 21. 

You can also read or consult our FAQ Shopify which covers many of the questions that Shopify merchants ask themselves.

Contact Shopify support using the contact form

If you have an issue with billing, Shopify Direct Debit, or questions outside of the technical area, then you can contact Shopify Live for Merchant Support. Le contact form is available at the following address and you will need to log in with your Shopify credentials and enter your store ID to obtain access to the form. 

Good news, the answers are often very fast and generally of good quality.

Also note that if you are a customer of a Shopify store and you have had a problem (Counterfeit, delivery not received, scammer or other embezzlement) you also have the right to contact Shopify support on the same page to obtain an investigation of the part of Shopify who will contact the store to see the problem.

Very useful to report an "illegal" shop or one that uses Shopify to abuse your brand, for example in the case of a counterfeit or a copy of your site. 

And yes, to answer the question you are asking yourself, it is possible to contact Shopify in French and get an answer in French. 

Contact a Shopify freelancer

You can also get information or answers about Shopify with the help of a Shopify freelancer. The problem being that they are all of varying levels, so you might get different answers. 

That said, in the vast majority of cases, if your problem is technical or marketing, they will be able to help you. You can use platforms like Malt to find a Shopify integrator freelance. 

Use Shopify Forums

Shopify has its own forum on its site and even if the term forum is a bit old and dated, we must admit that many answers are provided on the forums, often by partners, sometimes by Shopify staff directly.

Of course, it is forbidden (and strongly discouraged) to disclose information about your customers or confidential information on the Shopify forum. 

Even in DM with a Shopify pro, only share on the forum the information necessary to understand the issue and identify the right person at Shopify who can answer your question. 

You shouldn't give too much information and have your shop hacked afterwards! 

Use the Shopify Discord

Solution still little known because the discord is a place populated by developers. But more and more merchants are present on the discord server to discuss and exchange among themselves the best e-commerce strategies on Shopify. 

Well, it is ideal to have a technical background to better blend in with the crowd so the same, do not go to the discord to post your login / password for your Shopify store or to report a problem with the accounting.

The Shopify team here responds when necessary, although again, the moderators are more tech-oriented.

The Discord server is on the other hand almost exclusively in English, except for a moderately (little?) FR channel. active at the moment.  

Use Twitter to contact Shopify 

Like all digital companies in the world, Shopify is present on twitter, if you are also present on the blue bird social network, then take the opportunity to follow us and follow Shopify: here and there) 

Shopify has several Twitter accounts, the main ones are in English of course. Be careful, do not bother or contact Shopify and Shopify FR employees on twitter to settle "personal" cases or cases of problems with the store. But it's a good channel to follow news and have contacts with Shopify because they are really interested in the shops set up with the CMS.

Contact your Shopify Plus account manager

And finally, last solution to contact Shopify: contact your account manager. You have one if you're sure Shopify Plus. You can contact him directly to get answers to your questions about Shopify. They are usually there to support the growth of larger merchants.

If you don't have Shopify Plus yet, you can check out our article to learn all about Shopify Plus.

Contact Shopify by phone 

As of this writing, there is no phone support for Shopify over the phone. It is therefore not possible for the moment to call a Shopify technical, commercial or after-sales service hot line directly. This may come in the future, but for now, the fastest way is to contact your web agency by phone and ask them any questions you have about Shopify.

Contact app developer

If you have a problem with your Shopify site and an application, you can also contact the company that developed the application directly. She will be able to access your store, with your authorization, and identify and correct the technical bug that is blocking you.

Attention ! Companies developing apps are not intended to debug a theme or do Shopify consulting. They are there to resolve technical issues between their app and Shopify on your site.